Terms of Service

1. Acceptance of Terms

By accessing or using the RMA platform ("Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Description of Services

RMA provides a retail media platform that enables retailers to monetize in-store digital signage and audio advertising, and enables advertisers to create, manage, and measure campaigns across physical store networks. The platform includes the Advertiser Portal, Store Portal, Admin Panel, and Screen Player applications.

3. User Accounts

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized use of your account.
• One person or organization may not maintain more than one account per portal.

4. Advertiser Obligations

• All creative content must comply with applicable advertising laws and regulations.
• You warrant that you have the rights to all content uploaded to the platform.
• Content that is misleading, offensive, or violates third-party rights will be rejected.
• RMA reserves the right to review and approve all creative content before publication.

5. Retailer Obligations

• Retailers must ensure screens and devices are properly maintained and operational.
• Accurate store information (location, hours, traffic data) must be kept up to date.
• Retailers agree to the revenue share terms established in their service agreement.

6. Billing and Payments

Billing is based on verified impressions as recorded by our proof-of-play system. Invoices are generated monthly and due within 30 days of issuance. Disputed charges must be reported within 15 days of the invoice date. Late payments may incur interest at a rate of 1.5% per month.

7. Intellectual Property

The RMA platform, including its design, features, and technology, is the property of RMA. You retain ownership of content you upload to the platform. By uploading content, you grant RMA a license to display it on screens within the retailer network as part of your campaigns.

8. Limitation of Liability

RMA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Service. Our total liability shall not exceed the amounts paid by you to RMA in the twelve months preceding the claim. We do not guarantee uninterrupted service or specific campaign performance outcomes.

9. Termination

Either party may terminate the service with 30 days written notice. RMA may suspend or terminate accounts that violate these terms immediately. Upon termination, your access to the platform will be revoked and campaign delivery will cease. Data export requests must be made within 30 days of termination.

10. Governing Law

These terms shall be governed by the laws of Mexico. Any disputes arising from these terms or the use of the Service shall be resolved in the courts of Mexico City.

11. Contact

For questions about these Terms of Service, contact us at hello@retailmediaads.com.